Worst Customer Service MXM

The worst customer service ever... My refund was processed and completed on the 26th of November 2021, I was told I would get my refund after 7 working days. I emailed on the 8th day to find out what was happening but I was then asked to send my statement as proof and told to wait another 7 days. 14 days passed and i was emailing the company almost daily, I was told that because of Nov/Dec holidays my refund would take long I shouldn't lose hope.

I sent emails almost daily and no one would respond to my emails , I would only get feedback when I went staring to the chats on the app and I was asked to send my statement again because they needed it to follow up with the bank but still they didn't give me feedback.

On the 28th I sent another email but i didn't get a reply then started a char on the app. The lady called me and said the matter is being handled by their finance team, she said someone from finance will call me. Indeed I received a call about an hour or two later. Guy said that the bank has reversed the funds to them and they have cleared so they wanted to do an eft because a bank transfer to this bank had proven to be a nightmare , he asked if I wanted to funds transferred to that bank or can they use another bank. I said its fine then he said I should forward my banking details of another bank to the email trail. He said it wouldn't take long since its an eft - I should expect the funds no later than Thursday or Friday. A week later I have still not received my funds and they are still ignoring and not responding to my emails...

They should just tell me if they do not want with MY MONEY that i work so hard for NXA !!!!