Bad customer service

Worst experience ever, i placed an order on the 17 July 2020, and paid through Eft funny enough money was debited on the account but the order captured as unsuccessfull. i have reported the matter several time in vain. Ebrahim rep**** to say " If there is indeed a R279.00 deducted then please forward on your statement to investigate further". i have since forwarded the proof of payment but Ebrahim has vanished into thin air, and since then am getting no response.