Reservations

<p>On the 11th of August 2016, I have learned that I have to attend a training as from the 15th to the 19th of this month, I made some reservation of three people including myself, later I have received an email from the lodge to confirm our bookings, on the 15th when we arrived there we were told that due to a large number of people who booked after us has occupied our spaces. The lodge refered us to their sister's lodge but myself I had to remain there as there was only one room left. The condition of the is substandard, no carpet and the air conditioning cannot perform the heat. I went to the reception desk and complain but nothing happened for a change. I had to stuck on that situation the whole night and the weather conditions was so bad, it was cold. The following day I was lucky to meet the manager who promised to fix everything during the day. When I come back from the training there were no changes. I went back to the reception desk again to complain where they promised to come with a bar heater, after an hour, they came with a broken heater which is not functioning well also. I went to the bathroom, no towels, I had asked for them but with no luck. Due to this all circumstances, I had to check out the same night, frustrated by the bad service which I have been given by zanami lodge in polokwane </p>