Disappointed Disappointed Disappointed

To say I'm disgusted would be an understatement, I lost my uncle on the 19th of October, I called them to find out what their procedure is(it was my 1st claim) I was told to go to the hospital on Monday where he passed on and get a letter from the doctor then call them to pick up his body, by 11am we where done with the doctor so we called them, the person we called said the driver will be there in 10minutes we called every 30minutes till 3.30pm then they told us the driver isn't coming, we wasted the whole day at the hospital while they(zfd) kept lying to us about the driver being stuck in traffic, we were told to return the next day at 8 we will find the driver there, driver eventually got there at 10, body was picked up, and we were told to go to home affairs for the death certificate and come to their offices, the lady at the office to say she was rude would be an understatement, she didn't want to listen to any of our views my aunt asked her something and she called my aunt, a 59 years old woman "baby girl" yes she said "babygirl I'm still talking" . Such disrespect Next day I went to their head office in Katlehong to claim for the grocery benefit, it was a Wednesday and I was told the money will be on my account Friday, the funeral was held on Saturday, it's Wednesday today a whole week after I claimed and still no money, I have been calling and if they don't tell me someone will call me back they tell me they sent someone to the bank I'll get my money in an hour, I'm not going to mention the things they did wrong during the funeral because that would take the whole day, it was my 1st claim I have been paying my premiums since 2014 more than anything I regret wasting so many years with an undertaker that doesn't care less about its customers. I'd never recommend zamokuhle to anyone not after the trauma they put us through