Worst Manager Ever!!

I have just gotten off the phone with the most *********** person at company. presumably the manager.

I was issued a receipt for a refund last week Thursday due to the whole debacle of load shedding and no warning from Zambibush that load shedding will affect us. Your manager confirmed that the refund will be issued to me. I left my banking details for the R480 to be refunded back to my account.

It is now a whole week later, I phoned and spoke to the manager who is utterly USELESS!! I asked her the same question about 10 times yet she refused to answer it. I don't know if this is because she is dense or just terrible at dealing with customers. She kept telling me that the accounts lady has responded to my email - yet no email has been received. I would not be surprised if she was lying to me.

Please issue my refund ASAP so that I can put this whole thing behind me as this has left the most terrible taste in my mouth!!!!!