MiWAY ***

Disgusted by the poor customer service at Zambezi Auto . My car was involved in an accident in April and was taken to Zambezi Auto for repairs. firstly I did not receive any updates from them with regards to the status of the car until I informed my Insurance about it . Finally, I was told to collect my car on Friday , the 25th May 2018 of which I sent my wife to collect . Upon inspection of the car I realized that the battery is not the one I had, it is big, does fit the battery bracket and its moving , I then informed the manager of my findings by email on Saturday morning , and even sent him proof of the battery that I had , He in turn said he will confirm on Monday. Neither Miway or Zambezi Auto want to accept responsibility in this matter. Tuesday 29/05 I went to Lynnwood batteries to confirm the battery of which they confirmed that it not the one they put in the car nor was it bought from them, then a lady named CHERRIE form Zambezi auto called me and when I asked about the battery she said " why would they ***** a mere ford figo battery when they have 100s of BMW batteries". Is this how Zambezi Auto trains its staff to speak to customers if they don't drive a BMW? if that is the case , why then are they accredited to repair other cars if they are just "mere" to them ? Not everybody can or must drive a BMW to get respect. This kind of service is Pathetic to say the least.