LM
Lebone M
1 reviews | Active since Jun 2018
15 Jul 2019, 16:30
Zai Oat Hotel at Jane Furse: HORRIBLY SERVICE
I am a travel agent. I booked four of my clients at Zai Oat Hotel at Jane Furse, Limpopo on 27 - 28 May 2019. I accidentally double paid for the reservation. I have been sending e-mails as well as calling the hotel requesting for a refund, but with zero help. Whenever I call, the manager on duty is ALWAYS at a meeting. Elizabeth who is the finance lady (according to Gift who deals with reservations) is also ALWAYS IN A MEETING. I have been trying to sort this issue for almost two months now and it doesn't look like the employees or especially the management cares to resolve this matter.
Lebone Mphahlele Shuga Travel ***
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Zai Oat Hotel's replyOfficial
15 Jul 2019, 22:06Good day Lebone
Thank you for the review and taking time to explain the issues you have encountered with our hotel. We really appreciate , at the same time we regret any inconvenience caused. We assure you that we are anxious to retain you as a satisfied client. Hope you pleased with the action we took resolving this matter.
Thank you for the review and taking time to explain the issues you have encountered with our hotel. We really appreciate , at the same time we regret any inconvenience caused. We assure you that we are anxious to retain you as a satisfied client. Hope you pleased with the action we took resolving this matter.
Zai Oat Hotel's reply15 Jul 2019, 22:06
Official
Good day Lebone
Thank you for the review and taking time to explain the issues you have encountered with our hotel. We really appreciate , at the same time we regret any inconvenience caused. We assure you that we are anxious to retain you as a satisfied client. Hope you pleased with the action we took resolving this matter.
Thank you for the review and taking time to explain the issues you have encountered with our hotel. We really appreciate , at the same time we regret any inconvenience caused. We assure you that we are anxious to retain you as a satisfied client. Hope you pleased with the action we took resolving this matter.