Zaful.com **** SITE! DISGUSTING SERVICE

I placed an order for 3 items at the beginning of December 2019. Firstly they couldn't track my payment. I had to contact an assistant and find out if my payment reflected after which they confirmed. I then waited until the 2nd of January 2020 when I received an email from them saying my package delivery has been delayed due to the holiday season. I patiently waited until the end of January but still did not receive my parcel. I submitted various tickets asking about my package to which they rep**** that they needed a few days to verify with the shipping company. I waited a further 2 weeks with no response from them. I then contacted the shipping company directly and was told that my package was hijacked! I received a letter confirming this from the shipping company and sent it through to zaful asking for a refund. It's been another 2 weeks and I still have not received any refund or help. Disgusting service. I wish that no one else ever order from the lowlife site ever again!! I AM DEMANDING A REFUND FROM ZAFUL ASAP IF THEY DO NOT SO SUCH I AM MAKING A CASE TO SUE THE DAMN COMPANY