Package

I ordered a hoodie from ZAFUL on the 19th of November 2019. I have been waiting nearly 2 months for my parcel to arrive and it still hasn’t. I have contacted ZAFUL about this issue and they say that my parcel is in my country and I must contact my local post office. Which I did and my local post office doesn’t have it. ZAFUL isn’t allowing me to cancel my package and get a refund.