Tag Heuer frame from ZA Khan Umhlanga not delivered to specs

<p>I ordered a Tag Heuer frame from ZA Khan Umhlanga branch with compressed lenses in November 2016. I was then informed that the lab had not compresed the lenses and I had to wait.</p> <p> </p> <p>When I went back the lab had still not compressed my lenses and I was told to wait as the lenses would be sent back to the lab.</p> <p> </p> <p>In the beginning of January 2017 I was told to come in and try out a dummy pair as my lenses could not be compreesed using a Tag Heuer frame. This was now my 4th visit to the store.</p> <p> </p> <p>On 26 January 2017 I was informed that they will be unable to assist me and they will refund the monies taken frm my medical aid. To date I have received no proof of the refund. How can a company claim money from a medical aid when they did not deliver the product to me. This tantamounts to *****.</p> <p> </p> <p>I dealt with a certain Pregs who promised me the world but did not deliver.</p> <p> </p> <p>ZA Khan must be the worst optician as they cannot deliver on their promises. I have waited 2 months for new spectacles but will have to start the process again.</p> <p> </p> <p>I am disgusted by the poor service and I am aware that Mr Kahn was aware of my problem but never contacted once to apologise.</p>