MM
Ms M
1 reviews | Active since Jun 2022
27 Jun 2022, 13:05
Impolite, discourteous and ill-mannered staff at ZA Khan Gateway
I have been on the unfortunate receiving end of rude, unprofessional and unhelpful service from Leona and Sash at the Gateway branch. Their inability to execute a simple task such as ordering a replacement frame has left me shocked and appalled after having only great experiences with other branches within this franchise in the past. The impolite, discourteous and abrupt manner in which they interact with customers leaves one aghast at their levels of unprofessionalism. I certainly do not recommend this store.
Helpful (0)
Replies (4)0
Replies (4)
Za Khan Optometrists's replyOfficial
27 Jun 2022, 13:59Good Day
We do apologise. However we did not supply you with the frame and thus we do advise you to go to the Optometrist you purchased them from as we can’t provide back up service for frames that we do not have in store
We do apologise. However we did not supply you with the frame and thus we do advise you to go to the Optometrist you purchased them from as we can’t provide back up service for frames that we do not have in store
Za Khan Optometrists's reply27 Jun 2022, 13:59
Official
Good Day
We do apologise. However we did not supply you with the frame and thus we do advise you to go to the Optometrist you purchased them from as we can’t provide back up service for frames that we do not have in store
We do apologise. However we did not supply you with the frame and thus we do advise you to go to the Optometrist you purchased them from as we can’t provide back up service for frames that we do not have in store
MM
Ms M's updateReviewer Update
27 Jun 2022, 14:06That begs the question as to why you committed to ordering a frame which the supplier (Sightique) has confirmed you have not done. Your response outlines and highlights the inefficiency and unprofessional service once again. I have no words...
MM
Ms M's update27 Jun 2022, 14:06
Reviewer Update
That begs the question as to why you committed to ordering a frame which the supplier (Sightique) has confirmed you have not done. Your response outlines and highlights the inefficiency and unprofessional service once again. I have no words...
MM
Ms M's updateReviewer Update
27 Jun 2022, 14:07Why would the store commit to placing an order, providing a price and willingly assist ignoring you now do not provide back up service? This is a complete contradiction on your part.
MM
Ms M's update27 Jun 2022, 14:07
Reviewer Update
Why would the store commit to placing an order, providing a price and willingly assist ignoring you now do not provide back up service? This is a complete contradiction on your part.
Za Khan Optometrists's replyOfficial
27 Jun 2022, 15:11The supplier did not have the frame you wanted. As we let you know
Please feel free to check with the rep yourself as we did let you know that it was not available
And again, we do generally advise you to check with the Optometrist you purchased it from as this is standard procedure
We were trying our best to assist you and we did let you know at ever stage of the progress
We are sorry we were unable to assist you
Donovan - ***
Please feel free to check with the rep yourself as we did let you know that it was not available
And again, we do generally advise you to check with the Optometrist you purchased it from as this is standard procedure
We were trying our best to assist you and we did let you know at ever stage of the progress
We are sorry we were unable to assist you
Donovan - ***
Za Khan Optometrists's reply27 Jun 2022, 15:11
Official
The supplier did not have the frame you wanted. As we let you know
Please feel free to check with the rep yourself as we did let you know that it was not available
And again, we do generally advise you to check with the Optometrist you purchased it from as this is standard procedure
We were trying our best to assist you and we did let you know at ever stage of the progress
We are sorry we were unable to assist you
Donovan - ***
Please feel free to check with the rep yourself as we did let you know that it was not available
And again, we do generally advise you to check with the Optometrist you purchased it from as this is standard procedure
We were trying our best to assist you and we did let you know at ever stage of the progress
We are sorry we were unable to assist you
Donovan - ***