These guys are a bunch of ****

<div>These guys are a bunch of ***** . I was silly not to have done a little research on them before ordering. First they could not see my payment, the package got lost, then no stock of item, only pay refund on Fridays, now "support queue long... Here is the run-around I got (with no refund in sight): Email subject line: We've received your Za-deals.com order and confirmed stock (Payment Details included) Order placed 11 Aug 2019: We wanted to let you know that we're working on your order right now. Please complete your order by making an EFT payment to our account Payment made on 12 Aug 2019: On 15 Aug 2019, 21:13 I sent query why no update on order: They claimed that no proof of payment was received (BS) 16 Aug 2019, 09:06: Sent another proof of payment On 16 Aug 2019, 13:59 they say: A new package has been dispatched for delivery. Estimated arrival will be 19 August 2019 at 15:00pm. As this is an internal delivery, you may contact us using your order number if you have any queries or would like to track your order. On 20 Aug 2019, 08:34 I query that package was not received, please supply tracking number: Their response: Thank you for contacting us. Our records do indicate that your item has been delivered successfully. However, we have forwarded this matter to our logistics team for urgent investigation and resolution. Once feedback is received, we will revert back to you immediately. Please accept our sincere apologies for the inconvenience. Thank you in advance for your patience. 20 Aug 2019, 08:46 I query: Can you send me a copy of this "record" that reflects successful delivery, a waybill number should be available. Another BS response: Thank you for contacting us. Please be advised that this is still an active investigation. Once we have established the whereabouts of your delivery, we will proceed with resolution. However, we are unable to send out a new item until your query has been resolved. On 22 Aug 2019, 12:24 I query again: Hi, AN UPDATE ON THIS ORDER WILL BE APPRECIATED. Hello, 22 Aug 2019, 13:07 Response: Thank you for your email. Apologies for the delayed response. We are yet to locate the whereabouts of your package - for this reason we will be crediting you with a full refund as replacement stock is unavailable at this moment. Kindly forward your payment details so that we may have this processed by the end of this week. Once again, we apologise for the poor experience. I supply account details (not my main account) on 22 Aug 2019, 13:13 22 Aug 2019, 13:30 Response: Thank you for your response. We have updated your payment information accordingly. Please be advised that all refunds are processed at the end of each week, i.e. every Friday. Once your payment has been processed we will attach proof in an email notification. Thank you for your patience and understanding. Once again, apologies for the poor experience. 28 Aug 2019, 10:40 I query: Refund payment has not been received as promised by yourselves. Urgent advise of status of refund will be appreciated. Standard auto-response: Hi, Good to hear from you. One of our awesome agents will respond to you shortly. 2 Sep 2019, 09:32 I query again: HI, NO REFUND HAS BEEN RECEIVED, WHAT IS THE STATUS? Auto response gets really ingenious: Hi, Good to hear from you. One of our awesome agents will respond to you shortly. We are currently receiving a large influx of emails are we are trying to resolve them as quickly as possible. We will try our utmost to respond to all communication within 48 hours. Please do not send multiple emails as this will move your query back to the bottom of the queue. Thank you for your patience. Hope this save a few other people from this nightmare, I have reported them to their web-host Godaddy, they said they would investigate but no other feedback</div>