No Delivery, no communication, no customer support.

What a painful experience! I ordered a PS4 from Za-deals on 2 August 2019. They reviewed the order, confirmed availability, set the estimated arrival at 9 August 2019 and requested payment, which I duly paid. Payment receipt was confirmed on 05/08/2019 and delivery “on my doorstep” confirmed for 12/08/2019. The 12th came, and no delivery or communication. I contacted Za-deals, who apologized and set a new date - 16/08/2019 for delivery. The 16th came, still no delivery and still no communication - not a single email. I again contacted Za-deals. They again confirmed a new delivery date - definitely 19/08/2019 they said. The 19th came, still no delivery, still no communication... I again contacted za-deals... they give a short message and claim that the package was delivered... After emailing them again (they have no telephone lines and do not answer ANY whatsapps -contrary to what their website says) Za-deals come back with the excuse that there must be a logistic problem... nothing about resolving the issue. I again contact them on the 20th via email, the response, they are investigating the logistics - nothing further of when it will be resolved... On the 21st I sent yet another mail asking for information. Their response: they will have feedback by end of business on 21st. Needless to say, end of day came and no feedback from za-deals...

The complete lack of ANY communication, any sense of urgency and any commitment to fulfilling a fully paid-for order is shocking... Almost 20 days later the order has now been cancelled I would definitely NOT do business with Za-Deals again.