Reply to sam-mair's review below regarding the Tea Infuser.

<p>Hi Sam,</p> <p>I would like to just address the review below regarding the Manatea Tea Infuser. It is most unfortunate that you fail to mention that you had emailed stating that there was nothing wrong with the product but rather that it didn't suit your needs as you had used ground tea leaves which would not work with the infuser as ground tea leaves (due to it being smaller particles) would work better with a stainless steel strainer which you also advised us of.</p> <p>We have a strict return policy which is available on our website and in the emails that were sent to you regarding the collection of the order from you. Unfortunately just because a product is used and then deemed not to be required anymore can a customer expect a full refund. If the product was not used then we would have no problem in exchanging it or offering a full refund. </p> <p>It is also unfair that we should carry the cost of collecting the item that was not defective and then return it to you at our cost. </p> <p>Sam, as per your emails to us and the ones we had sent to you you were made aware of costs incurred if a product is found not to be defective. You were advised that you could collect the product from us but would have to settle the collection cost. </p> <p>Yes, we had to terminate the call between your mom and a staff member as our staff will not be abused over the telephone. We still have the recordings. Your Manatea Tea Infuser is still waiting for you.</p> <p> </p>