Bad service

<p>I submitted my phone at Edgar's Tzaneen on March 2016 for repairs. On collection on the 24th of March I was not told that I need to pay R1000 excess fee. System later updated the excess. My phone went again for repairs on the 21st of August and was fixed without me being notified of another R1500 excess fee on top of the R1000 that I was already owing which I wasn't told about. Now I am bust querying about my phone, it too them 3 weeks to get me documentation from finrite that shows that I was told to pay the excess fee. I am tired of begging them to give me my phone. Staff is not well trained and now Edgar's Tzaneen is pointing fingers at Finrite. As a customer I am in the middle of their blaming game. How can I get help. I need to use that phone. It's my work phone. Manager and the assistance manager were unable to resolve my query within a given turnaround time.</p>