Yumbi & Debonairs pizza are *******.

It has now been a week and I receive no feedback unless I phone customer care, nether the store nor the franchise owner answers their phones, and I have received no refund. Last week, Friday 24 Jan 2020 at 18H54 I placed an order with Debonairs Boksburg CBD and paid online. The app was not working so 40 minutes later I phoned and was told that my order has just left the store and I should be receiving it in 10-15 minutes. At 20h00 we had still not received anything, we tried contacting the store but there was no answer. 3 of us phoned, every 2-3 minutes for half an hour, no one answered. I then contacted customer care who said that they also could not get hold of the store. My husband then left at 20h45 to go buy food elsewhere. At 20h51 the driver showed up and said the store is closed. What he showed up with was cold pizzas (the dot was black), one was overcooked and dried out, the other one was dried out and looked like someone had already taken a chunk out of it, and the last looked like someone either sat or jumped on the box (We took photos). Even the slip looked like someone vomited on it. On Saturday I got an SMS saying my case was resolved. No one had contacted me yet. I phoned customer care to again explain the whole story and told them that they are more than welcome to come and take their pizzas, but if they do not collect them by Sunday, I am throwing them away. Since then I have phoned daily, no one is willing to help me or refund me. When I spoke to the Junior manager on Wednesday I got told that the franchise owner has said that it is debonairs’ policy (that can’t be found anyone online btw) that if I don’t give then the pizzas, I don’t get a refund. I then explained that I said to her as well as 4 other customer care call centre employees that I would keep it until Sunday. I have a 3 year old and I am not keeping decaying food in my house until someone decides that they feel like coming to collect it. It is disgusting and a health risk. Oh and then I get told by said Junior Manager, that she will give me a pizza for free. It is not free if you are taking someone’s money and giving them something that is not even a quarter of what you took. That is THEFT.