1 reviews | Active since Jul 2011
Utterly disgusted, money gone, no delivery
On 4 April 2016 at 18:27 i completed an online order for Galitos, Bay House Durban and as per normal money went off my card and i shortly received an sms and an e-mail from Yumbi confirming my order and stating that I can expect delivery at 19:07.<br> <br> 19:07 went past and I though oh well it was an estimation after all but the max time for delivery is isually 1 hour for most restaurants so I tought by 19:27 I'll be eating and then go to sleep but NO.<br> <br> At 19:50 there was still no food so I had to purchase airtime when I had not planned to and I contacted the store on the number that was e-mailed to me by Yumbi and to my suprise I was met by IVR which stated that I was calling outside the store's operating hours then I called Yumbi and the first time my call was dropped and the second time the lady said she was transferring and the call was dropped again with no help and I was not about to call for the 3RD time.<br> <br> So its 20:20 and at this point I am most certain there is no food and I have lost appetite anyway. This is one of those situation where the ********* business practise is so bad to the extent you want to take the legal route over a meal. Someone needs to call me cos Im done!!!!!
I am terribly sorry to hear that you didn't get your food.
Yumbi offers the technology platform that gets your order to the store. We can confirm that this was a successful order. This means that the order was accepted by Galitos. We called them this morning to escalate your query. They confirmed that they have emailed and spoken to you regarding this issue and it will be resolved today.
With regards to your call to us, I spoke to the agent and sadly it was a bad telephone line that caused the calls to drop.
I hope everything is resolved shortly.
Kind regards
Taryn
Yumbi
I am terribly sorry to hear that you didn't get your food.
Yumbi offers the technology platform that gets your order to the store. We can confirm that this was a successful order. This means that the order was accepted by Galitos. We called them this morning to escalate your query. They confirmed that they have emailed and spoken to you regarding this issue and it will be resolved today.
With regards to your call to us, I spoke to the agent and sadly it was a bad telephone line that caused the calls to drop.
I hope everything is resolved shortly.
Kind regards
Taryn
Yumbi
