RC
Rungulani C
1 reviews | Active since Sept 2015
30 Sept 2015, 20:53
ordering online
I tried to order food from steers online since they dont have speedpoint machine when they do deliveries,i tried to enter my address as requested by the yumbi website bt my address wasnt recognized,i cld steers they refferd me to head office after clng head office the consultant said he will get back to me in 10min,til now am stl waiting since 19:00,i wonder why will they fail to pick up an address inside a well known hospital.iv done tellphonical orders before nd nver had a prb bt todai i can not get my order fone and no one is doing anythng about it.bad service not convinient at all.
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Yumbi's replyOfficial
06 Oct 2015, 10:57Hello Rungie,
We are very sorry to hear that you had a bad experience with Yumbi. Unfortunately the hospital from which you were ordering was on a road that had not yet been mapped by Google Maps, which is the mapping engine Yumbi uses to calculate delivery distances. This can sometimes happen in areas of new development.
Our customer care team has been in touch with you, and has now manually added your address to the system. Online ordering should be quick and easy from now on!
Again, we sincerely apologise for the inconvenience, and if you have any further questions, please do not hesitate to get in touch!
Regards,
Taryn for Yumbi
We are very sorry to hear that you had a bad experience with Yumbi. Unfortunately the hospital from which you were ordering was on a road that had not yet been mapped by Google Maps, which is the mapping engine Yumbi uses to calculate delivery distances. This can sometimes happen in areas of new development.
Our customer care team has been in touch with you, and has now manually added your address to the system. Online ordering should be quick and easy from now on!
Again, we sincerely apologise for the inconvenience, and if you have any further questions, please do not hesitate to get in touch!
Regards,
Taryn for Yumbi
Yumbi's reply06 Oct 2015, 10:57
Official
Hello Rungie,
We are very sorry to hear that you had a bad experience with Yumbi. Unfortunately the hospital from which you were ordering was on a road that had not yet been mapped by Google Maps, which is the mapping engine Yumbi uses to calculate delivery distances. This can sometimes happen in areas of new development.
Our customer care team has been in touch with you, and has now manually added your address to the system. Online ordering should be quick and easy from now on!
Again, we sincerely apologise for the inconvenience, and if you have any further questions, please do not hesitate to get in touch!
Regards,
Taryn for Yumbi
We are very sorry to hear that you had a bad experience with Yumbi. Unfortunately the hospital from which you were ordering was on a road that had not yet been mapped by Google Maps, which is the mapping engine Yumbi uses to calculate delivery distances. This can sometimes happen in areas of new development.
Our customer care team has been in touch with you, and has now manually added your address to the system. Online ordering should be quick and easy from now on!
Again, we sincerely apologise for the inconvenience, and if you have any further questions, please do not hesitate to get in touch!
Regards,
Taryn for Yumbi