Bad experience at Yours Truly

A few friends and I were looking to have food at Yours Truly on Saturday, 27 January 2018. The bouncer at the door informed us of a new policy which requires that all customers entering the building produce their ID. Only one of the three in our group had their ID which he produced and the bouncer said that the person on the photo is not him. It seems that this rule is not app**** consistently because the were other people who arrived after us who were not asked for IDs. The bouncer who they referred to as Hercules told us to speak to a guy named Sergio who he claimed was the manager. He just ignored the issue. The bouncer was also very rude. We then called Yours Truly and asked for a manager to come downstairs and a man named Ryder came to speak to us. He was also unhelpful and resorted to calling the GM Georgia who became abrasive as soon as we informed her that we would take the matter further. Although right to admission is reserved and policies are there to be followed there needs to be consistency. Management is ultimately responsible to solve issues like these but I can truly say all three of the people we inter acted who are members of the management team did not acknowledge the problem or provide any assistance.