1 reviews | Active since Mar 2025
Your Solar SA ‘s lack of commitment.
I’m having a terrible experience with Your Solar SA and would not recommend them to anyone. From the beginning, the process was riddled with unfulfilled promises.
When the system was installed, it didn’t function properly, and getting them to send a technician was another nightmare.
I kept being told that they got rid of some people that weren’t doing the job correctly and that’s why I had problems .As a customer this doesn’t concern me because I bought from the company!
They had to change one of the batteries 2 months after installation.The battery wasn’t the same and they promised to change it when new stock arrived.This never happened.
2 Years ,after many complaints, they came and fitted a brand new system, finally realizing that all 18 panels were faulty and that the inverters and batteries were not working optimally.
It took me sending them back an additional 3 times as they were trying to fit used panels and had I not been home ,probably would have.
The loss of ROI over the past 2 years doesn’t phase them either .They now expect an additional payment for a new inverter and has since switched off my Wifi connectivity to monitoring my system as a way of forcing me to pay them.
I regret choosing Your Solar SA and wish I had gone with a more reputable provider as this is definitely not my family.
If you are considering solar, do yourself a favor and look elsewhere!
What a sad sad day. I will keep this short and respectful.
You speak of lack of commitment:
1. 1 x Brand new Sunsynk inverter
2. 2 x brand new lithium batteries
3. 18 brand new 545w Solar panels.
Your Solar SA has taken responsibility for every concern you have had to date. I find it interesting that after you agreed to a complete upgrade of your system which included 18 brand new 545w Panels, 2 brand new lithium batteries and a brand new Sunsynk inverter, at a small financial contribution of only R15 000.00 on your part, has now caused such a unnecessary issue. As far as your staff compliment remark, we still have 99% of our original employees.
Unfortunately we do not manufacture the batteries or the panels so should they fail, we assist in getting the problem resolved. As far as sending a technician is concerned being a nightmare, I wonder what so many of our customers here on this platform that praise us for our exceptional aftersales service, would have to say.
We are not expecting anything from you, that you did not agree to and make your own arrangements for 2 separate payments. There was never any used panels supp****. As you where well aware, as you where incidentally home on the day, the panels unfortunately scratched during transit and yes, immediately replaced with another set.
The system, that interesting enough was not big enough to get you off the grid in the first place in 2022, is still the same size system. Not once since 2022 did you raise any concern to me regarding your ROI but was warned on multiple occasions that your load is way above the systems capacity.
Your application was de-activated due to non payment but we left your system running. This is after countless emails, voice notes and text messages was sent that you never responded to. All you had to say was NO, I'm not paying the outstanding invoice instead of leaving a review like this. Like we have been accommodating on every occasion you required our service, we would have most likely agreed to waver the cost.
We thank you for the opportunity that we where awarded to assist you over the last 3 years and that you only explained your concerns on social media today. Because if your sudden unfounded grave concerns, will be wavering the outstanding invoice and let this matter go to rest.
Best wishes for you moving forward. We look forward to assisting you again.
Kind Regards,
Marius and Team
What a sad sad day. I will keep this short and respectful.
You speak of lack of commitment:
1. 1 x Brand new Sunsynk inverter
2. 2 x brand new lithium batteries
3. 18 brand new 545w Solar panels.
Your Solar SA has taken responsibility for every concern you have had to date. I find it interesting that after you agreed to a complete upgrade of your system which included 18 brand new 545w Panels, 2 brand new lithium batteries and a brand new Sunsynk inverter, at a small financial contribution of only R15 000.00 on your part, has now caused such a unnecessary issue. As far as your staff compliment remark, we still have 99% of our original employees.
Unfortunately we do not manufacture the batteries or the panels so should they fail, we assist in getting the problem resolved. As far as sending a technician is concerned being a nightmare, I wonder what so many of our customers here on this platform that praise us for our exceptional aftersales service, would have to say.
We are not expecting anything from you, that you did not agree to and make your own arrangements for 2 separate payments. There was never any used panels supp****. As you where well aware, as you where incidentally home on the day, the panels unfortunately scratched during transit and yes, immediately replaced with another set.
The system, that interesting enough was not big enough to get you off the grid in the first place in 2022, is still the same size system. Not once since 2022 did you raise any concern to me regarding your ROI but was warned on multiple occasions that your load is way above the systems capacity.
Your application was de-activated due to non payment but we left your system running. This is after countless emails, voice notes and text messages was sent that you never responded to. All you had to say was NO, I'm not paying the outstanding invoice instead of leaving a review like this. Like we have been accommodating on every occasion you required our service, we would have most likely agreed to waver the cost.
We thank you for the opportunity that we where awarded to assist you over the last 3 years and that you only explained your concerns on social media today. Because if your sudden unfounded grave concerns, will be wavering the outstanding invoice and let this matter go to rest.
Best wishes for you moving forward. We look forward to assisting you again.
Kind Regards,
Marius and Team