Your Solar SA rocks!

A solar system is a big investment, so we wanted to ensure that we hired the right company as we have heard a few solar horror stories. We are pleased to say we hit the jackpot with Your Solar SA! In November 2023, we decided to look at the top 3 solar companies on Hello Peter. The rankings keep changing and at that stage we contacted Sensible Solar, Mirua and Your Solar SA. In addition, we contacted two referrals, APS and Enpal. All of them provided a quote before doing a site visit, except Your Solar SA – Your Solar said they want to provide an accurate quote based on my needs. Turns out I need a 20kw battery and the others quoted on 7kw and 10kw batteries. We want a full solar system – not a backup system! One quote did not list the individual items – they just had a lump sum – how do I then compare prices? The salesperson then tells me he has provided a ‘special price’ which he cannot guarantee until January 2024. We don’t like high-pressure sales tactics and it turns out his ‘special price’ on a 7.5kw battery system was more than his competitor’s 10kw battery price! Your Solar SA honoured their 2023 quote in January 2024. The admin lady at the one company promised to follow up the next day – she followed up a week later. Her sales rep also promised to contact me “the next day” – he contacts me 10 days later. Another company says they want to have a Zoom meeting to ensure I understand the process and they understand my needs – I get stood up. And they spell their company name incorrectly on the Zoom invite… I contact one of the companies via their Facebook page contact page – twice. I get no response. I then post on their Facebook page that I contacted them without a response – the MD then phones me, provides a quote, and sends his rep for a site visit. The rep is horrified that our DB board is in the house and not in the garage. He says there will be lots of wires going through our house – unless they put the (noisy!) inverter inside and then he wants to requote us! Your Solar SA solved that issue easily without having lots of wires going through our house and they didn’t have to requote us. If these companies cannot get the sales step right, how are they going to get the installation step right? Some of the horror stories related to companies outsourcing the solar installation and if there were problems later, they then refer the client to the installer. We did not want that – we want to deal with one company that does everything in-house, like Your Solar SA. (One of the companies **** to us and said they do the installation, but I found out from the person who referred them to me that they outsource, and my friend was not happy with the job the first time and they had to send a second company to redo the installation!) We have provided all these details to show that you need to do some homework before making your purchase. We are very happy with Your Solar SA – they sent a team of six people and finished the installation in one day. 12 solar panels, a 20kva battery and 8kva inverter – works great for our needs. Marius, the MD, provided us with his contact details in case we need to speak with him. In addition, we have been provided with an app where we can list any issues and get them resolved. It works! We did have a few teething issues and Your Solar SA says they will respond within an hour – we put them to the test and each time they arrived within an hour for the emergency and then made appointments to resolve two other issues. The true test of a company is how they resolve problems! We have had the system for two months and it works. We run our stove, geyser, lights and aircon with no issues. Your Solar SA rocks!