No delivery two weeks after payment

I ordered and paid for products online Your Fit Store on 22 December 2015. I followed up yesterday, 4 January to determine what the hold up is. Even though the money was received and proof of the EFT provided to supplier Your Fit Store, the order misteriously does not exist. <br> <br> Surely the bank details must have been provided by Your Fit Store and money was received successfully. Now since yesterday morning requesting prompt delivery, I am not getting any feedback and no refund offered either.<br> <br> Can we just not get the delivery effected? It appears that the order number cannot be tracked / invalid.<br> <br>