*****ing money and not finalizing payment

I waited very long for the finalized payment from the company. I consulted another company,according to the lady they could not give me a finalized payment amount because of the other company. Month end came now and my money was taken , the lady said I should stick with the other company.

I told her that I don not want to use their services and a few days after my money has been taken . There was a very bad attitude towards me by the way spoken to