Unfair Dismissal and Incomplete Refund After Full Payment

I enrolled my son at Young Minds Academy in December 2024 and paid R6,658.80 upfront for the full year's syllabus through Impaq.

Both Impaq and I fulfilled all obligations on our side. However, my son was unfairly dismissed by the school in May 2025, through no fault of his own. The school initially refused to refund me, instead directing me to the syllabus provider, which was inappropriate as the termination decision was made by the school.

After pressure, they issued a partial refund for June and part of May — which I acknowledge. However, I remain out of pocket for the remaining months of the year.

When I spoke out about my experience, I received a formal letter accusing me of “tarnishing their reputation.” As a parent, I have every right to speak up when I feel I have been misled and treated unfairly.

This has been emotionally and financially draining. I am now preparing to escalate the matter through the Small Claims Court for the remaining refund.