YOUI INSURANCE - BAD SERVICE and MIA

I RECEIVED A RE-RATE NOTIFICATION AFTER 4 MONTHS OF BEING INSURED. THE WEBSITE AND THE CONSULTANT ASSURES THAT PREMIUMS STAY THE SAME FOR 12 MONTHS. I HAVE SUBMITTED TWO QUERIES ONLINE - NOTHING. I CALLED TODAY AT 17h45 - RECORDED MESSAGE THAT I AM CALLING OUTSIDE OFFICE HOURS, WHEN THE WEBSITE SAYS OFFICE HOURS ARE 08h00-18h00 IT IS IMPOSSIBLE TO GET ANY RESPONSE. HOW VERY DISAPPOINTING.