They are a ****

It is an Instagram online Health & Beauty business. I placed an order(glow soap & dark spots removal cream) on the 16th of May worth R520. And they told me that their delivery takes 3-5 working days. I was supposed to have received it last week Monday. They then told me they’ll do a follow up of my order, it flabbergasted me, cause they own the business. Wednesday and Thursday passed I texted them on WhatsApp, that’s when they started ignoring my texts. Tried to request refund they continued ignoring until recently. So I want to advise anyone on Instagram, if you ever come across that page and their business is convincing with a lot of followers, DO NOT purchase anything from it. They make a lot of money from vulnerable people.