Horrible! Horrible! experience with Ucovered!

Horrible experience with Ucovered! A consultant called and offered me a zero excess policy with premiums that matched what I was already paying. It sounded too good to be true, so I kept asking the guy if it was true, and he confirmed that there was a promotion going on. A few days later, I received emails addressed to another client. As we speak, I am sitting with people's private information. Following that, I received an email informing me that their consultant had generated a quote based on incorrect information. It went on to say that they had created a new quote for me, which I never received. When I called to find out what was going on, the lady who helped me sent me documents with premiums that I was still happy with and confirmed that they were revised premiums. I have been charged triple the amount this month and when I called Discovery, now that is the revised quote I needed to contact UCOVERED. When I call them, I get a message that says I need to call Capital Legacy for urgent matters. They didn't even leave a phone number. Google takes me to Capital Legacy for Wills. To say that I am frustrated right now is an understatement. Now I have to go through the exhausting process of obtaining insurance. I was actually happy with my previous insurance I only left for the zero excess offer, and I'm not even sure if I'll get the same premium rate if I return. What irritates me the most is that I can't reach the Ucovered people; they make messes and then leave!