Claim declined for gadget insurance

Took gadget insurance on purchase of tablet from Incredible connection. Was introduced in store at Incredible connection and then You covered contacted me telephonically.<br> <br> Tablet was accidentally dropped and damaged a few months later - claim declined siting \negligence"<br> <br> Its absolute ******* - You covered please listen to your recorded calls of your telephohonic sales people - the damage to my device is exactly what your agents are telling us we are insured for but come claim time you decline.<br> <br> ********* bunch of ****** - don't ever do business with these people"""