Yookoo ****

I heard about this new app from a friend and decided to try it out,it's not very user friendly. So I add a R100 to the bank which I thought would be as payment when I actually request the ride. Firstly it takes ages to get a driver and u do,it wants a payment before the driver gets there and the options for payment for also not clear so I make payment of R35 and it reflects as Yookoo capetown and the driver never gets to my location. I sent them an email last week saying that I want all my money back and nobody has responded. I must say I'm utterly disgusted by the service I've received or should I say not received and I will never use it again and I want all my money bac****!