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1 reviews | Active since Apr 2011

20 Apr 2023, 18:04

Poor quality drinking bottles

My sister in law purchased 2 bottles from Yokico as bday gifts for my kids and after sterilizing the bottles, they lost shape and cannot stand straight. The bottles were only a week old. On the site, it says dishwasher safe but it is apparent that the bottles cannot handle hot water from the stove top (web site does not state this). My Tupperware, Sistema, Ackermans (Disney) and baby bottles (Avent, NUK and Tommee Tippee) can be sterilized on stove top and still retain their shape after years of use. Yokico says they will give me 50 percent discount to buy a new one. Absolutely pathetic as Yokico site should specifically state that dishwasher sterilization is the only option for sterilization and never to opt for stove top sterilization. Tupperware has a lifetime guarantee on their items (except for wear and tear and negligence). This is not wear and tear nor negligence and Yokico expects me to pay 50 percent for a lesser quality item that costs a premium rate. I will never purchase from them again. Their customer service sucks, they do not care about their customers.

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Replies (2)
Yokico
Yokico's reply25 Apr 2023, 17:02
Official
Hello Kim,As per recent email to you:We do strive to ensure a great quality product for the price they are offered and when we do not achieve this (as does happen from time to time) we do ensure the defect product is replaced or refunded to the customer's satisfaction. However in this case the product is not of defective quality and it does infact perform to our setout care instructions for the bottles of being dish washer safe, which has temperatures of 50-70 degrees depending on the selected setting- from our testing it will also tolerate boiling water been poured into them. However like many plastics (especially printed versions like the product you had), a prolonged exposure to boiling water in a pot will cause damage.We do appreciate your feedback and I have passed on your complaint and feedback with respect to labelling to the management team.
This said we do sincerely care about our customers experiences with our brand and our offer to provide a 50% off Coupon on a future transaction with us was a way to acknowledge your unhappy experience with the bottles and provide a goodwill gesture even though they were not defective.
We appreciate you have many choices of places to shop and this discount offer may not be to your satisfaction, but it is a sincere effort on our behalf to resolve your dissatisfaction. 

Best regards,

's update26 Apr 2023, 11:41
Reviewer Update
As stated in communication, I have sterilised about 50 bottles on my stove top and this is the first that a bottle lost shape. Perhaps the feedback to the management team is for them to test this theory with cheaper and superior brand to see firsthand that Yokico bottles are off a poor quality.

Again, my family and I will no longer be supporting Yokico.