Poor Customer service

Bought a bag for my granddaughter to use as a travel bag. Returned it the next morning (less than a day later) because the size was not suitable. Ian Taljaard refused to give a refund, stating that this was the store policy. He would only give a refund if the goods were defective! It's not as if he is UNABLE to give refunds, he chooses NOT to. I find this very poor customer service. He could do much better! As a person who regularly bought items from Yokico, I will definitely NOT be shopping there again.