Do not buy!!! No delivery

Product was advertised and a 10 to 15 day delivery was promised, once I payed for the item I have been trying to follow up on my delivery with no success, eventually I was offered a refund,however no money has been returned. The support system is appalling as they communicate via a web admin system whereby one has to sit back and wait for an e mail reply. The telephone number of their website does not work... Absolute ****!!!