lN
lani N

1 reviews | Active since Sept 2017

03 Jan 2023, 11:53

ZERO STARS FOR YOCO AND KHUMO

PLEASE DO NOT GIVE ME LIP SERVICE ANYMORE! Customer service is ZERO! Byron and Thabang, Please read the history, I am still waiting for a manager to contact me. There are more issues I need to discuss other than that I cannot custom an amount under my categories, but I can also not process or add a cash payments or log a voucher payment or even an eft like I can on my profile currently with the LTE yoco machine, which I checked 1st and was advised I would be able to do BEFORE I PURCHASED the KHUMO. BUT I CANNOT, it can only process card payments, tips can not be added afterwards (like when you have cash payments) and I have to list each and every one of my thousands products with fluctuating prices if I want to specify products! I would like to know if there are plans to update the Khumo software to have the same full functionality of the LTE and when it is expected to happen....

My query has not been addressed since 15 Dec!!!!!

AND NO - YOCO HELLO PETER TEAM - NO TEAMS HAVE REACHED OUT TO AS YET! AND I HAVE NOT BEEN GIVEN ANY REFERENCE NUMBERS TO BE ABLE TO FOLLOW UP!

0
Replies (3)
lN
lani N's update03 Jan 2023, 13:42
Reviewer Update
Yoco manager has finally contacted me and promises to get further feedback asap. Rating stands until then
lN
lani N's update03 Jan 2023, 14:03
Reviewer Update
Thank you. I am awaiting the urgent feedback from the manager regarding the software development for the Khumo. Software that already exist on the Yoco Portal for the LTE.
Yoco
Yoco's reply03 Jan 2023, 15:54
Official
Thanks for letting us know, Lani.