DN
Danette N
1 reviews | Active since Jan 2014
20 Jul 2022, 10:36
Zero customer service upon registration
Yoco has no customer service when it comes to registering a machine. All documents were loaded on the app and it said that the verification would take 1 business day. We followed up one day later only to be told another document is needed. We followed up a day later and were told another document is needed. The customer has to chase up on the progress the whole time, there's no communication from Yoco's side. The first documents were loaded last week and we needed the machine registered by today. I have no trust to use the device without the bank being linked. If this is the level of service you receive upon registration, I'm afraid to think how it will be when we actually use the device.
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Replies (3)0
Replies (3)
Yoco's replyOfficial
20 Jul 2022, 12:14Hi Danette, we sorry and don't mean for the poor experience. Please could you check your Twitter and Facebook for our replies so that we can send you an update.
Best regards,
Yoco's reply20 Jul 2022, 12:14
Official
Hi Danette, we sorry and don't mean for the poor experience. Please could you check your Twitter and Facebook for our replies so that we can send you an update.
Best regards,
DN
Danette N's updateReviewer Update
20 Jul 2022, 12:41I have now tried to reach you on 5 different platforms at once, and I have failed. I held on to speak to the call center for 20 minutes before giving up, I have emailed, with no response, DM'ed on Facebook with no response, DM'ed on Twitter with a response after 20 minutes, and contacted the chat on the app with no response. And yet your response to all my complaints is "we did not mean for a poor experience..." Your lack of response everywhere is not really showing that you did not mean it.
DN
Danette N's update20 Jul 2022, 12:41
Reviewer Update
I have now tried to reach you on 5 different platforms at once, and I have failed. I held on to speak to the call center for 20 minutes before giving up, I have emailed, with no response, DM'ed on Facebook with no response, DM'ed on Twitter with a response after 20 minutes, and contacted the chat on the app with no response. And yet your response to all my complaints is "we did not mean for a poor experience..." Your lack of response everywhere is not really showing that you did not mean it.
Yoco's replyOfficial
20 Jul 2022, 12:53We've received your details and will be assisting on Twitter moving forward. Our team has the info and we'll send you another update as soon as we have feedback.
Best regards,
Yoco's reply20 Jul 2022, 12:53
Official
We've received your details and will be assisting on Twitter moving forward. Our team has the info and we'll send you another update as soon as we have feedback.
Best regards,