KA
KIRSTEN A
1 reviews | Active since Aug 2015
15 Apr 2021, 09:31
Yoko Card Machine Contact center Shocking service
We have ordered a YOKO machine, paid for it and already received it, but the YOKO still have not opened our account for us to use teh machine. We have already sent them 4 times our supporting documents, and every time we call them, they say please sent again. This is frustrating and also absolutely shocking back office service. The email *** has been used. Also we have tried to swipe a test run with R10.00 and after 3 days the amount is still not showing. They are quick intaking your money , but the rest is shambles. If this is not sorted soon, we shall take it even further
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Yoco's replyOfficial
15 Apr 2021, 13:18Hi Kirsten, we're terribly sorry for the wait and the poor experience! I've flagged this to the relevant team and your profile's now fully verified. Please note the minimum settlement amount that you should transact for is R15 for you to receive your payout. Yoco pays all funds transacted before 7pm into your account the following business day. As this is paid via EFT, please allow 24 - 48 hours for the funds to reflect in your bank account. Please reach out if we can help with anything else- Shana.
Yoco's reply15 Apr 2021, 13:18
Official
Hi Kirsten, we're terribly sorry for the wait and the poor experience! I've flagged this to the relevant team and your profile's now fully verified. Please note the minimum settlement amount that you should transact for is R15 for you to receive your payout. Yoco pays all funds transacted before 7pm into your account the following business day. As this is paid via EFT, please allow 24 - 48 hours for the funds to reflect in your bank account. Please reach out if we can help with anything else- Shana.