BD
Brendan D
1 reviews | Active since Aug 2021
20 Aug 2021, 16:39
Yoko blues
When we first joined yoko they were great that's about 3yrs ago. I have had 2 weeks if problems getting our payment device working . My business cannot take card payments and there are no support staff on the support chat function on the app. The telephone goes to voicemail. We are si disappointed and dont know which way to turn. The chat support operators seem clueless when you eventually get them. I am moving to another company ASAP.
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Replies (4)0
Replies (4)
Yoco's replyOfficial
20 Aug 2021, 16:57Hi Brendan, we're truly sorry for the experience and certainly don't mean for the disappointment. I've tried calling to your cell just now but there was no answer. Please could you let me know specifically what is wrong with the reader ie. it does not switch on, does not charge, etc.? If there are any error messages being shown on the reader or the app, please let me know what they are. Please also send me the serial number of your card machine.
Best regards,
Yoco's reply20 Aug 2021, 16:57
Official
Hi Brendan, we're truly sorry for the experience and certainly don't mean for the disappointment. I've tried calling to your cell just now but there was no answer. Please could you let me know specifically what is wrong with the reader ie. it does not switch on, does not charge, etc.? If there are any error messages being shown on the reader or the app, please let me know what they are. Please also send me the serial number of your card machine.
Best regards,
BD
Brendan D's updateReviewer Update
20 Aug 2021, 17:16It would be best to call me or email me. The problem is as follows.
I will make it in point form.
1. I contact yoko my Lite reader battery is failing me.
2.yoko Mthunzi says he will send me a Neo...I say it might not get cell connection here but he says it will search the strongest signal.
3. Yoko and the courier mix the parcels so I get a GO which is connected to another person's business and i spend most of Saturday trying to sort it out.
4. Yoko send then a Neo which does not get cell connection here in the countryside.
5. I reach out to yoko and ask for a lite or a pro or anything that will work via bluetooth to my wi fi just as my Lite did previously.
6.Jaysree assures me the Neo can connect via bluetooth and sends me another Neo.
7. I receive the 2nd Neo and it does not connect via bluetooth. My tablet sees the Neo but Neo doesnt respond.
I have now had unhappy customers today and I expect the same tomorrow and Sunday.
I will make it in point form.
1. I contact yoko my Lite reader battery is failing me.
2.yoko Mthunzi says he will send me a Neo...I say it might not get cell connection here but he says it will search the strongest signal.
3. Yoko and the courier mix the parcels so I get a GO which is connected to another person's business and i spend most of Saturday trying to sort it out.
4. Yoko send then a Neo which does not get cell connection here in the countryside.
5. I reach out to yoko and ask for a lite or a pro or anything that will work via bluetooth to my wi fi just as my Lite did previously.
6.Jaysree assures me the Neo can connect via bluetooth and sends me another Neo.
7. I receive the 2nd Neo and it does not connect via bluetooth. My tablet sees the Neo but Neo doesnt respond.
I have now had unhappy customers today and I expect the same tomorrow and Sunday.
BD
Brendan D's update20 Aug 2021, 17:16
Reviewer Update
It would be best to call me or email me. The problem is as follows.
I will make it in point form.
1. I contact yoko my Lite reader battery is failing me.
2.yoko Mthunzi says he will send me a Neo...I say it might not get cell connection here but he says it will search the strongest signal.
3. Yoko and the courier mix the parcels so I get a GO which is connected to another person's business and i spend most of Saturday trying to sort it out.
4. Yoko send then a Neo which does not get cell connection here in the countryside.
5. I reach out to yoko and ask for a lite or a pro or anything that will work via bluetooth to my wi fi just as my Lite did previously.
6.Jaysree assures me the Neo can connect via bluetooth and sends me another Neo.
7. I receive the 2nd Neo and it does not connect via bluetooth. My tablet sees the Neo but Neo doesnt respond.
I have now had unhappy customers today and I expect the same tomorrow and Sunday.
I will make it in point form.
1. I contact yoko my Lite reader battery is failing me.
2.yoko Mthunzi says he will send me a Neo...I say it might not get cell connection here but he says it will search the strongest signal.
3. Yoko and the courier mix the parcels so I get a GO which is connected to another person's business and i spend most of Saturday trying to sort it out.
4. Yoko send then a Neo which does not get cell connection here in the countryside.
5. I reach out to yoko and ask for a lite or a pro or anything that will work via bluetooth to my wi fi just as my Lite did previously.
6.Jaysree assures me the Neo can connect via bluetooth and sends me another Neo.
7. I receive the 2nd Neo and it does not connect via bluetooth. My tablet sees the Neo but Neo doesnt respond.
I have now had unhappy customers today and I expect the same tomorrow and Sunday.
BD
Brendan D's updateReviewer Update
20 Aug 2021, 17:33Serial ***
BD
Brendan D's update20 Aug 2021, 17:33
Reviewer Update
Serial ***
Yoco's replyOfficial
23 Aug 2021, 08:19Hi Brendan, thanks for your reply and we're really sorry for all the trouble. I've sent you an email to *** with an update.
Best regards,
Yoco's reply23 Aug 2021, 08:19
Official
Hi Brendan, thanks for your reply and we're really sorry for all the trouble. I've sent you an email to *** with an update.
Best regards,