YOCO.COM terrible service

I got a YOCO payment device and completed all the necessary application procedures, and was approved.

1 did a R10 test transaction

The second payment was for a large amount from a client. YOCO blocked the transaction immediately. They deemed the transaction to be suspect and asked me to submit the invoice. I did this along with other proof of the product sold.

They received the invoice, but still said they need to allow for the 1-7 days period to investigate the matter.

When asked why they withheld my money, they stated it is in their list of terms and conditions. I read the terms and conditions. It's not there.

Contact their call centre via live chat on their website, and get hit with "we're experiencing high call volumes, please be patient".

Terrible service and I resent the fact that they feel they have the right to inquire into my transactions, and hold my money despite furnishing evidence of a legitimate sale.

Wish I had never transacted with them. Now the product has been sold and I'm still not paid.

Unprofessional and intrusive business transactions!