LG
Leon G
1 reviews | Active since Jun 2021
11 Oct 2023, 10:26
Yoco....absolute oathetic customer service
My Yoco machine stopped working. Sent email- no response. Made at least 15 phone calls. Nobody willing to assist. Calls get dropped. Ask managers to call back- just get ignored. Speak to support. Promise to call back- get ignored. Speak to technicians- they promise to call back. Get ignored
Ask to speak to manager...no one avail. Drop calls. ABSOLUTELY PATHETIC SERVICE. BATTLING FOR 3 WEEKS NOW
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Yoco's replyOfficial
11 Oct 2023, 11:34Hi Leon, thanks for reaching out and we're sorry to hear that. It is never our internet to disappoint, a support consultant will be in touch to let you know that we have placed an order for a replacement card machine for your faulty reader. We do apologise for the inconvenience caused and feel free to let us know if you need help with anything else.
Best regards,
Yoco's reply11 Oct 2023, 11:34
Official
Hi Leon, thanks for reaching out and we're sorry to hear that. It is never our internet to disappoint, a support consultant will be in touch to let you know that we have placed an order for a replacement card machine for your faulty reader. We do apologise for the inconvenience caused and feel free to let us know if you need help with anything else.
Best regards,