YOCO WHAT IS GOING ON?

YOCO came highly recommended by a friend. Got the machine. Loaded my bank details without a problem, of course. Uploaded my id and selfie, said it was done. Then the business details, done. Well that is what we thought. I have a butcher, people were swiping since I took the machine into the business. Then I saw that the bank, and business is ticked, but not the id. I called and they advised that I must send a pic of my id to this and this address, which I did. Next day, thinking that now at last my money is going into my bank account, nothing happened. I called yesterday, was asked if I want them to call me back. This was in the afternoon. They only returned my call after 6, which was fine. Then they told me no, I have to complete a confirmation of shareholder form. Which I did and sent out this morning. Nothing. I once again tried to call, got to the part where it says this call will be recorded, then went dead and a busy tone came up. I emailed them and they said I must send the business confirmation, which I again forwarded. Nothing back yet. I don't know why this must be so difficult. It would seem that nobody knows what is going on. Why is my bank and business confirmation ticked on the dashboard, but not my id, but they tell me that it is the business that has to be confirmed. In the meantime I am suffering as the money is not going into my business bank details. Is this a ****? I would like some answers.