KA
Ka A

1 reviews | Active since Mar 2017

05 Dec 2019, 11:05

YOCO UNREASONABLE COURIER REQUIREMENTS

Yoco sent me multiple messages for a Black friday special. NO one got back to me when i completed the call back form.

I then eventually just bought the unit. The terms are that you present you green barcoded ID for collection. No where does it state a copy needs to be provided to the courier company.

I rep**** to the SMS and email stating this and that a copy would not be avail.

When the courier gets here i told them to call yoco or cancel the order. The courier wants me to send a copy via email - which i obliged to do.

Where is the assurance that my ID copy is not being used for ********** activities- but customers are expected to send through personal docs to 3rd parties?

Now the courier cannot print the copy in a lighter scale- bec no one knows how to use the copier properly- and all the while someone is standing in my store being a pest?

I want yoco to ensure i receive an official document from the courier stating my ID copy will be disposed off once they have verified that I am the correct recipicient- WHICH SHOULD HAVE BEEN ADEQUATE WHEN THEY SCANNED MY ID BOO****!!!

The bank doesnt even ask for these details when delivering my card!

0
Replies (2)
Yoco
Yoco's reply05 Dec 2019, 13:47
Official
Hi Katharine, Shana here from Yoco. Our apologies for the poor experience. I've seen that you have been in touch with Stephen who is assisting with your request. He will continue to update you to resolve your query. 

Best regards,

KA
Ka A's update05 Dec 2019, 14:08
Reviewer Update
Thank you for getting back to me so quickly! I look forward to the feedback and update from Stephen.

Have a great day!