SH
Sakeenah H
1 reviews | Active since Oct 2018
28 Apr 2020, 21:38
Yoco took my money and stillNo machine.
Honestly the worst experience I have ever had. Purchased a yoco card machine 3 weeks ago did not receive it even after 3 weeks of constant calling to which I was promised I would receive what I PAID for I am still awaiting my machine. I emailed yoco about 3 times and still no response. I want a refund and I’m getting one for this made of waste of time. Don’t bother purchasing a machine they just take your money and make you run in cirlces. Disgusting. Poor service and a disappointment to business owners.
Helpful (0)
Replies (4)0
Replies (4)
Yoco's replyOfficial
29 Apr 2020, 08:26Hi Sakeenah, Shana here from Yoco. We're sincerely sorry for this poor experience, it shouldn't be the case. Please send me your contact details signed up with us and I will look into this for you and will be in touch.
Yoco's reply29 Apr 2020, 08:26
Official
Hi Sakeenah, Shana here from Yoco. We're sincerely sorry for this poor experience, it shouldn't be the case. Please send me your contact details signed up with us and I will look into this for you and will be in touch.
SH
Sakeenah H's updateReviewer Update
29 Apr 2020, 11:01Hi shana,
What was promised to be a quick and easy sign up turned into wasted minutes on phone calls with users who sounded like they were high. I don’t want any assistance on the problem which should have been solved with the 3 phone calls and emails which were not responded to. I emailed my proof of payment as one consultant advised me and still no machine. I wasn’t a refund since I have no machine. How will I go about doing that or should I just phone in again?
What was promised to be a quick and easy sign up turned into wasted minutes on phone calls with users who sounded like they were high. I don’t want any assistance on the problem which should have been solved with the 3 phone calls and emails which were not responded to. I emailed my proof of payment as one consultant advised me and still no machine. I wasn’t a refund since I have no machine. How will I go about doing that or should I just phone in again?
SH
Sakeenah H's update29 Apr 2020, 11:01
Reviewer Update
Hi shana,
What was promised to be a quick and easy sign up turned into wasted minutes on phone calls with users who sounded like they were high. I don’t want any assistance on the problem which should have been solved with the 3 phone calls and emails which were not responded to. I emailed my proof of payment as one consultant advised me and still no machine. I wasn’t a refund since I have no machine. How will I go about doing that or should I just phone in again?
What was promised to be a quick and easy sign up turned into wasted minutes on phone calls with users who sounded like they were high. I don’t want any assistance on the problem which should have been solved with the 3 phone calls and emails which were not responded to. I emailed my proof of payment as one consultant advised me and still no machine. I wasn’t a refund since I have no machine. How will I go about doing that or should I just phone in again?
Yoco's replyOfficial
04 May 2020, 08:55Hi Sakeenah, thanks so much for your response. We're very sorry for this and would very much like to look into this for you to get the matter resolved but do require your contact details used to sign up or the name of your business. I can then check all correspondence and get in touch with you again. Please do send me your details and I'll be able to assist you further.
Yoco's reply04 May 2020, 08:55
Official
Hi Sakeenah, thanks so much for your response. We're very sorry for this and would very much like to look into this for you to get the matter resolved but do require your contact details used to sign up or the name of your business. I can then check all correspondence and get in touch with you again. Please do send me your details and I'll be able to assist you further.
SH
Sakeenah H's updateReviewer Update
04 May 2020, 11:53Hi,
Thank you for eventually responding but I took the time and money to phone yoco yet again and finally a consultant named yunis helped cancel my account and guaranteed that I’ll be refunded by Friday since all your refunds happen on a Friday. Very poor service and disappointing.
Thank you for eventually responding but I took the time and money to phone yoco yet again and finally a consultant named yunis helped cancel my account and guaranteed that I’ll be refunded by Friday since all your refunds happen on a Friday. Very poor service and disappointing.
SH
Sakeenah H's update04 May 2020, 11:53
Reviewer Update
Hi,
Thank you for eventually responding but I took the time and money to phone yoco yet again and finally a consultant named yunis helped cancel my account and guaranteed that I’ll be refunded by Friday since all your refunds happen on a Friday. Very poor service and disappointing.
Thank you for eventually responding but I took the time and money to phone yoco yet again and finally a consultant named yunis helped cancel my account and guaranteed that I’ll be refunded by Friday since all your refunds happen on a Friday. Very poor service and disappointing.