YOCO Terrible Service

Not to be recommended to any new customers. I am appalled by the service provided by the YOCO TEAM. I have recently purchased a Yoco Neo device and upon the delivery of the device, I received a faulty device and had waited a week for a new device. Furthermore, I have made a call to customer service regarding the transfer of the funds accumulated through sales into the businesses bank account. I was told that the funds would be transferred within 24 hours to 48 hours. It has been an entire two weeks since I was informed by the the support team and still no funds transferred. I have sent through all the necessary information and documents and was assured that the matter will be handled. I have received no feedback on the funds owed to me. Upon phoning the support line to have my mind put at ease, I am either put on hold, or merely just receive a reference number with message to say my query will be attended to and is placed in the backlog queue – this simply not enough!