Yoco taking hard working ppls money

My fiance signed up by them with his passport and bisness name and he bought the machine..they saw nothing wrong with his passport and accepted his money..he started to use the yoco machine 2 weeks ago now that he wanted his money to be transferred into his bank account now they come with excuse that his passport is expired my thing is this why didn't they tell him that when he handed them his passport cause they do check it why now after he done many transaction and wants his money..he asked them can I change things with my fiance details they said NO.. so now his money is by them and they refuse to give it what nonsense