LC
Leon C
1 reviews | Active since May 2024
18 May 2024, 15:29
Yoco Support a Joke.
Been with Yoco for years now but at the point of moving as, while their product is still good, their support is a joke. Try calling and you'll wait "hours" so almost forced to use Chat which is poor. Responses are very "canned". Trying to solve an issue for over a week now and would be great if I could talk to someone that could walk through a solution until solved. Just posed a question on chat and was told to contact Support. Really! Was in a chat for half an hour a week ago that would have taken 5 mins if I could have spoken to someone. Yoco on the verge of losing us.
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Replies (2)
Yoco's replyOfficial
18 May 2024, 16:33Hi Leon, we're so sorry for the poor experience. Our team has confirmed they've been in touch via call to assist. Do hope all's in order? If we can help with anything else, please let us know.
Best regards,
Yoco's reply18 May 2024, 16:33
Official
Hi Leon, we're so sorry for the poor experience. Our team has confirmed they've been in touch via call to assist. Do hope all's in order? If we can help with anything else, please let us know.
Best regards,
LC
Leon C's updateReviewer Update
19 May 2024, 12:01It would only be fair to move my rating from 1 to 3 stars based on the fact that I got a call-back within one one hour of my post on this forum. Impossible to go higher if it takes this to get a result so, come on Yoco, don't let support ruin a good product.
LC
Leon C's update19 May 2024, 12:01
Reviewer Update
It would only be fair to move my rating from 1 to 3 stars based on the fact that I got a call-back within one one hour of my post on this forum. Impossible to go higher if it takes this to get a result so, come on Yoco, don't let support ruin a good product.