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Louina O
1 reviews | Active since Feb 2021
20 Sept 2021, 11:24
Yoco - struggling with communication & funds to be returned
I have made an transaction through Yoco on 18 March 2021. It came to light that it was a ********** transaction. I did contact my bank and Yoco . Yoco eventually indicated that they still have the funds with them, and that it was not released, and would be refunded, once my bank send through an indemnity form. With a big struggle this was send through. Then they required a ***** case number and docket. All this was send through. There is since then no reply. I have phoned numerous of time, asking for the relevant people to contact me, no one does. They do not reply to emails. I need assistance in this matter. Please contact me urgently
Helpful (0)
Replies (3)0
Replies (3)
Yoco's replyOfficial
20 Sept 2021, 12:38Hi Louina, we're so sorry for the wait and the experience. I've seen our team has reached out to you today, thanks for taking our call. We'll continue to keep you updated on the progress of your request.
Yoco's reply20 Sept 2021, 12:38
Official
Hi Louina, we're so sorry for the wait and the experience. I've seen our team has reached out to you today, thanks for taking our call. We'll continue to keep you updated on the progress of your request.
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Louina O's updateReviewer Update
21 Sept 2021, 15:53Today I want to thank Yoco for the quick response and resolving this matter. Thank you Leroy for bringing me up to date with the progress. it is much appreciated!!!
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Louina O's update21 Sept 2021, 15:53
Reviewer Update
Today I want to thank Yoco for the quick response and resolving this matter. Thank you Leroy for bringing me up to date with the progress. it is much appreciated!!!
Yoco's replyOfficial
21 Sept 2021, 16:07Hi Louina, thanks so much for your feedback! We're so glad we could help turn things around. I'll be sure to share your feedback with Leeroy and the rest of the Yoco team. Please reach out if there's anything else we can help with.
Yoco's reply21 Sept 2021, 16:07
Official
Hi Louina, thanks so much for your feedback! We're so glad we could help turn things around. I'll be sure to share your feedback with Leeroy and the rest of the Yoco team. Please reach out if there's anything else we can help with.