DJVR
Dianne Jansen Van Rensburg
1 reviews | Active since Nov 2021
12 Nov 2021, 22:05
Yoco stops working without being damaged
I have been a fan of Yoco since I bought my card reader which I do not use often. When I took it from the container in which it is kept to charge for a market tomorrow, it says system tampered. The machine has not been dropped or misused. And apparently cannot be repaired. I paid over a R1000 on a special and now it is not working and machines cost from R299. This is heartbreaking for a small business.
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Yoco's replyOfficial
15 Nov 2021, 10:24Hi Dianne, we're sorry for any misinformation. They cannot be repaired once they reflect this message but we can replace it for you at no cost. Please can you confirm your card machine's serial number is ***? We'll send you a Yoco Go card machine, as we no longer stock the Wireless Lite card machines you currently have. You can learn more about the Go here: https://www.yoco.com/za/yoco-go/
Best regards,
Yoco's reply15 Nov 2021, 10:24
Official
Hi Dianne, we're sorry for any misinformation. They cannot be repaired once they reflect this message but we can replace it for you at no cost. Please can you confirm your card machine's serial number is ***? We'll send you a Yoco Go card machine, as we no longer stock the Wireless Lite card machines you currently have. You can learn more about the Go here: https://www.yoco.com/za/yoco-go/
Best regards,