CU
Creation Univers3
1 reviews | Active since Aug 2021
31 Aug 2021, 15:47
Yoco *****ing funds
Last week an international client paid me in advance for a month using Yoco. The purchase failed a few times due to incorrect conversion since Yoco doesn't change the currency to the currency from where the client is paying from. The very next day I received an email from the risk department saying that the funds are on hold and I need to send an invoice while they verify the purchase with the client's bank. I sent them the invoice. This week the client has become very upset and informed me that the bank hasn't called nor emailed him to verify the purchase. Apparently they didn't contact the bank to confirm and it's a new week!
I have tried contacting the risk department and each time they ignored questions. I spoke to customer service and they informed me that Yoco can hold the funds forever.
DO NOT DO BUSINESS WITH THIS COMPANY. THEY WILL ***** YOUR MONEY AND THEN YOU HAVE TO PAY THE CLIENTS BACK. LOOK FOR ALTERNATIVES.
Helpful (0)
Replies (3)0
Replies (3)
Yoco's replyOfficial
31 Aug 2021, 17:42Hi Shane, we're so sorry for the wait and don't mean to disappoint. I've seen our team has reached out today to assist you and we will keep you updated on the progress of your payout.
Best regards,
Yoco's reply31 Aug 2021, 17:42
Official
Hi Shane, we're so sorry for the wait and don't mean to disappoint. I've seen our team has reached out today to assist you and we will keep you updated on the progress of your payout.
Best regards,
CU
Creation Univers3's updateReviewer Update
01 Sept 2021, 15:13New day same story. Getting no response from Yoco. Customer service has no clue on what's happening. Spoke to IRSHAAD yesterday. He requested that I get the customer to email him and then he will keep me updated. Customer emailed and I haven't heard a single thing from Yoco. It's been 7 days since the funds have been on hold. The risk department ignores all questions. I'm going to be discontinuing business with this company! This company holds funds and lies to you. 7days ago they said they would contact the customer's bank to verify a transaction and to this day the customer says nobody contacted his bank since he received no calls or emails. DO NOT DO BUSINESS WITH THIS COMPANY. THERE ARE BETTER ALTERNATIVES
CU
Creation Univers3's update01 Sept 2021, 15:13
Reviewer Update
New day same story. Getting no response from Yoco. Customer service has no clue on what's happening. Spoke to IRSHAAD yesterday. He requested that I get the customer to email him and then he will keep me updated. Customer emailed and I haven't heard a single thing from Yoco. It's been 7 days since the funds have been on hold. The risk department ignores all questions. I'm going to be discontinuing business with this company! This company holds funds and lies to you. 7days ago they said they would contact the customer's bank to verify a transaction and to this day the customer says nobody contacted his bank since he received no calls or emails. DO NOT DO BUSINESS WITH THIS COMPANY. THERE ARE BETTER ALTERNATIVES
Yoco's replyOfficial
01 Sept 2021, 16:03Hi Shane, I've sent your details to our team and seen they've been in touch confirming your funds will be paid out and reflect within 24-48 hours. Please reach out if you have any further questions or concerns.
Best regards,
Yoco's reply01 Sept 2021, 16:03
Official
Hi Shane, I've sent your details to our team and seen they've been in touch confirming your funds will be paid out and reflect within 24-48 hours. Please reach out if you have any further questions or concerns.
Best regards,