ID
Ian D
1 reviews | Active since Jun 2020
20 Jan 2023, 14:31
Yoco so called "support"
Ok when it's working but support is abysmal Long waits both on their chat and on the phone - no continuity or record keeping that means 1 days conversation isn't available to a different so called "support" person the next Promises of phone calls and / or email responses just don't happen The support staff seem to have no ability to actually do much to rectify situations Left hand and right hand don't appear to be on the same body or page Shame that the support doesn't match the product
Helpful (0)
Replies (3)0
Replies (3)
Yoco's replyOfficial
20 Jan 2023, 15:35Hi Ian, we're sorry to hear this and certainly don't mean for a poor experience. Someone from our team has tried to give you a call just now. We have seen that our team has also mailed you to *** on 18 Jan, advising that we still require your Confirmation of Shareholding document. Once we have this, our team can assist further with verifying your details.
Best regards,
Yoco's reply20 Jan 2023, 15:35
Official
Hi Ian, we're sorry to hear this and certainly don't mean for a poor experience. Someone from our team has tried to give you a call just now. We have seen that our team has also mailed you to *** on 18 Jan, advising that we still require your Confirmation of Shareholding document. Once we have this, our team can assist further with verifying your details.
Best regards,
ID
Ian D's updateReviewer Update
20 Jan 2023, 15:50No one has phoned me on the number I have given you today or any other day
ID
Ian D's update20 Jan 2023, 15:50
Reviewer Update
No one has phoned me on the number I have given you today or any other day
Yoco's replyOfficial
20 Jan 2023, 16:40Hi Ian, we have tried the number provided on your review as well as the one linked to your Yoco profile. You can, however, also reply to the email from our team with the requested document for assistance.
Best regards,
Yoco's reply20 Jan 2023, 16:40
Official
Hi Ian, we have tried the number provided on your review as well as the one linked to your Yoco profile. You can, however, also reply to the email from our team with the requested document for assistance.
Best regards,