YOCO: SALES MONEY NOT PAID TO ME , NO ANSWER FROM YOCO!!!

Yoco has not paid money which I made from sales into my account, customer made the purchases last month and I have been calling yoco for weeks to try and get the payment but have not been successful. I received an email from YOCO saying that I should forward an invoice to confirm the transaction in order for the payment to be released and I immediately sent it. I waited to get a response but no one said anything nor was the payment processed within the 3days as advertised, to date I still have not received any feedback from YOCO and the Payment has NOT been made! This is affecting my service delivery and my business. I decided to call and follow up, after numerous calls I still did not receive any help. Instead I was told a different story every time I called. Other times I was told Siyasanga who had sent me the email has been sent a ticket and will give me a call back, but I did not receive any call. After multiple calls no one called me back and sometimes they would not even answer my calls when I call with my number but when I call with private number they would immediately answer. When I called with my direct number, I would instead just receive an email to say they missed my call.The last call I made I was told that he is off sick and is the only person who can assist me. I had been calling and no one had told me about any sick leave instead they told me they sending a ticket. I received no record of this ticket maybe it’s a system used within the company but since I haven’t been attended to I can’t guarantee that my calls were being taken seriously. I still don’t know when I will receive payment, the Yoco app keeps changing the date of settlement and have no idea when I will even get a response to know why they withheld my money in the first place because they have already deducted their fees. I was calling to find out when I should expect this to be sorted with no success.I must say Yoco has proven to have the worst possible customer service and they **** about their payout time frame. At this point I am disappointed with my overall experience with this company.I purchased and signed up for the Yoco card machine, extremely disappointed in the treatment and service I’m receiving.