YOCO REFUND DENIED
I bought the yoco machine on 27 May 2021 online from their website. Their Courrier company failed to deliver until I called Yoco and requested a refund and I just went to buy the machine at incredible connections. Siphosetu Mzayiya helped me with the refund and said I will get my money back within 3 working days and he sent me an email on 8 June asking for my banking details and I gave him . Since then I have been calling their call centre and Sipho keeps saying he will escalate to the managers to find out if they have processed it. I have called them every week holding on for hours and yet today 28 July I still don’t have my money R1199.
I don’t know what to do anymore. I can’t get through to their managers. I hope one day I will get my money back.
Capitec: Payment -R1199.00 from SAVINGS ACCOUNT; Ref Yoco*Yoco Technolog +*** ZA; Avail R106.65; 27-May. Info ***
Nosisa Mxoli *** ***
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Yoco's replyOfficial
28 Jul 2021, 14:05Hi Nosisa, thanks so much for taking my call earlier. Please let me know if you've received my email response and when you have rep**** so that I can action your refund request for you. - Shana
Best regards,
Yoco's reply28 Jul 2021, 14:05
Official
Hi Nosisa, thanks so much for taking my call earlier. Please let me know if you've received my email response and when you have rep**** so that I can action your refund request for you. - Shana
Best regards,